Shipping & Delivery Policy
Effective Date: 01 Aug 2025
Shipping Region: United Arab Emirates (UAE)
At QBusiness Group, we are dedicated to delivering your orders across the UAE safely, quickly, and transparently. Please review our shipping terms and expectations below.
1. Shipping Coverage
We currently ship to all 7 Emirates of the UAE, including:
- Abu Dhabi
- Dubai
- Sharjah
- Ajman
- Fujairah
- Ras Al Khaimah
- Umm Al Quwain
2. Order Processing Time
- Orders are processed within 1–2 business days from the date of confirmation and payment.
- Orders placed on Fridays or public holidays will be processed on the next working day.
- You will receive an email and/or SMS with a tracking link once your order has been dispatched.
3. Estimated Delivery Time
| Location | Estimated Delivery |
|---|---|
| Dubai / Sharjah | 1 – 2 business days |
| Abu Dhabi | 2 – 3 business days |
| Other Emirates | 2 – 4 business days |
Please note that actual delivery times may vary slightly during peak seasons or due to courier constraints.
4. Shipping Charges
| Order Value (AED) | Shipping Fee (AED) |
|---|---|
| AED 150 and above | Free Shipping |
| Below AED 150 | AED 15 flat rate |
| Cash on Delivery (COD Fee) | AED 10 additional |
We recommend prepaid payments to avoid COD fees and ensure faster processing.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking link via email or SMS.
You can also track your order from your QBusiness account dashboard under “My Orders.”
6. Missed Delivery Attempts
- Our logistics partner will attempt delivery up to 2 times.
- If unsuccessful, the item will be returned to us (RTO). Re-shipping can be arranged for an additional delivery charge.
7. Address Accuracy
Please ensure that your delivery address and phone number are complete and accurate.
We are not responsible for failed deliveries due to incorrect or incomplete address details.
8. Delays & External Factors
While we work with reliable local couriers, delays can occasionally occur due to:
- Weather conditions
- Eid or national holiday closures
- Restricted access areas (e.g., certain free zones or remote addresses)
We will keep you updated in case of any significant delay.
9. Need Assistance?
If you have questions or need help with your delivery, feel free to reach out: