Effective Date: 01 Aug 2025
Region: United Arab Emirates (UAE)

At QBusiness Group, we want you to love what you wear. If something isn’t right, we’re here to help with easy and transparent return and exchange options.

1. Eligibility for Returns & Exchanges

We accept returns or exchanges under the following conditions:

  • The request is made within 7 days of delivery.
  • The item is unused, unworn, unwashed, and in original condition.
  • Tags, labels, and packaging must be intact.
  • Proof of purchase or order number must be provided.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Innerwear, accessories (for hygiene reasons)
  • Customized, altered, or made-to-order products
  • Items purchased on final sale or with deep discount codes
  • Items showing signs of wear or damage after delivery

3. How to Initiate a Return or Exchange

To request a return or exchange:

  • Email us at support@qbusinessgroup.com within 7 days of receiving your order.
  • Include your order number, item name, and reason for return/exchange.
  • Our team will respond within 1 business day with next steps.

4. Return Pickup or Drop-off

  • Return pickups are available in most areas across the UAE.
  • In some cases, you may be asked to drop the package at a designated courier location.
  • Return shipping cost may apply unless the item was defective or incorrect.

5. Refunds

  • Once we receive and inspect the returned item, we will issue a refund to your original payment method within 5–7 business days.
  • Shipping and COD charges (if any) are non-refundable.

6. Exchanges

  • If you need a different size or product, we’ll help you process an exchange subject to availability.
  • If the replacement product is of higher value, the price difference must be paid in advance.
  • If it’s of lower value, we will issue the balance as a store credit.

7. Damaged / Defective Items

If you receive a damaged or incorrect item:

  • Email us within 48 hours of delivery at support@qbusinessgroup.com
  • Include clear photos of the item and packaging
  • We’ll arrange a replacement or refund at no extra cost

8. Important Notes

  • Items sent back without prior approval will not be accepted.
  • Repeated returns from the same customer may be flagged and limited.
  • Store credit, once issued, is valid for 6 months from the date of issuance.

9. Contact Us

For any return or exchange-related queries, please contact:

📧 Email: support@qbusinessgroup.com
📞 Phone: 
📍 Business Hours: Sunday–Thursday, 9 AM to 6 PM (Gulf Standard Time)